{"product_id":"9781936268726","title":"BIFF : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (Second)","description":"\u003cp\u003e\"Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takespractice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF\"--\u003c\/p\u003e","brand":"HCI Press","offers":[{"title":"Default Title","offer_id":45519948873807,"sku":"00000_00000_00000_00000","price":698.0,"currency_code":"TWD","in_stock":true}],"url":"https:\/\/kinokuniya.com.tw\/ja\/products\/9781936268726","provider":"Books Kinokuniya Taiwan","version":"1.0","type":"link"}