{"product_id":"9781137375452","title":"Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies","description":"\u003cp\u003eNow, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.\u003c\/p\u003e","brand":"Palgrave Macmillan","offers":[{"title":"Default Title","offer_id":45413169037391,"sku":"00000_00000_00000_00000","price":2100.0,"currency_code":"TWD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0672\/9174\/2287\/files\/9781137375452-1.jpg?v=1780450586","url":"https:\/\/kinokuniya.com.tw\/products\/9781137375452","provider":"Books Kinokuniya Taiwan","version":"1.0","type":"link"}