{"product_id":"9781138168992","title":"Knowledge Management Tools and Techniques","description":"Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.\u003cbr id=\"CRLF\"\u003e\u003cbr id=\"CRLF\"\u003eThis practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. \u003cbr id=\"CRLF\"\u003e\u003cbr id=\"CRLF\"\u003eThe introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented.\u003cbr id=\"CRLF\"\u003e\u003cbr id=\"CRLF\"\u003eThe majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld\/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). \u003cbr id=\"CRLF\"\u003e\u003cbr id=\"CRLF\"\u003eEach chapter is structured along the \"8Cs\" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and t","brand":"Routledge","offers":[{"title":"Default Title","offer_id":45413363089487,"sku":"00000_00000_00000_00000","price":8190.0,"currency_code":"TWD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0672\/9174\/2287\/files\/9781138168992-1.jpg?v=1780451295","url":"https:\/\/kinokuniya.com.tw\/products\/9781138168992","provider":"Books Kinokuniya Taiwan","version":"1.0","type":"link"}