{"product_id":"9781492076636","title":"Mapping Experiences : A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (2ND)","description":"\u003cp\u003eThis updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.\u003c\/p\u003e","brand":"O'Reilly Media","offers":[{"title":"Default Title","offer_id":45705477259343,"sku":"00000_00000_00000_00000","price":1960.0,"currency_code":"TWD","in_stock":false}],"url":"https:\/\/kinokuniya.com.tw\/products\/9781492076636","provider":"Books Kinokuniya Taiwan","version":"1.0","type":"link"}