{"product_id":"9781578200979","title":"The Complete Guide to Customer Support : How to Turn Technical Assistance into a Profitable Relationship","description":"\u003cp\u003eToday's support operations face greater responsibilities than the help desks of the 1990s\u003c\/p\u003e","brand":"CMP Books","offers":[{"title":"Default Title","offer_id":45487995912271,"sku":"00000_00000_00000_00000","price":2345.0,"currency_code":"TWD","in_stock":true}],"url":"https:\/\/kinokuniya.com.tw\/products\/9781578200979","provider":"Books Kinokuniya Taiwan","version":"1.0","type":"link"}