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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction

Waite, Andrew
2,450 TWD
Member Price
2,205
English

Product Description

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
... Read Full Text

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

... Read Full Text

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