SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years–becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.
Over the past four years, Canadian Nation Railway has risen to the top of North American railroads, becoming a favourite among customers and investors alike. S witchPoints tracks the way in which a "top down" culture change turned the business around and offers a series of takeaway methods as for leaders to apply in their own organisations.
