Internal Evaluation : Building Organizations from within (Applied Social Research Methods Series)

A terrific combination of pragmatic techniques and relevant theory. I wish I had this book when I became an internal evaluator 20 years ago--but I am glad I have it now because it is helping me put my experience in context, and providing many new ideas. I will make substantial use of it on the job and as a text in my next teaching opportunity. --Gerald L. Barkdoll, Associate Commissioner for Planning and Evaluation, Food and Drug Administration "An essential tool for the managers of any organization. The evaluation techniques used for internal evaluation are discussed from the vantage points and practical concerns of internal evaluators, making the book a valuable desktop reference for internal evaluators." --Canadian Evaluation Society Newsletter "Serves as a handbook for managers developing an internal evaluation system in their company, including information on evaluating goal achievement, efficiency and strategic benefit. To help managers apply what they have learned, there are several practical exercises at the end of each chapter." --Personnel "Readers find concise summarizations of, and helpful tips about the different methods for carrying out systematic internal evaluation: needs assessment, program utilization studies, evaluability assessment, systematic program monitoring, consumer/ client satisfaction studies, quality assurance, and self-study. Whether the reader of Internal Evaluation comes from the private sector or a nonprofit organization, whether he or she is the manager of, or the person responsible for carrying out an internal evaluation, this is a practical and useful guide. It reaffirms that evaluation, properly understood and applied, is not an enemy but an ally in a hectic world." --Jan Corey Arnett in Foundation News "This book quite adequately provides the reader with a comprehensive view of internal evaluation, its value and place within an organization. . . . Very well organized with a detailed introduction to each chapter, and a comprehens