This book constitutes the refereed proceedings of the 16th World Congress on Services, SERVICES 2020, held as part of the Services Conference Federation, SCF 2020, in Honolulu, HI, USA, in September 2020. The conference was held virtually due to the COVID-19 pandemic.The 5 full papers and 4 short papers presented were carefully reviewed and selected from 10 submissions. The papers cover topics in the field of software engineering foundations and applications with a focus on novel approaches for engineering requirements, design and architectures, testing, maintenance and evolution, model-driven development, software processes, metrics, quality assurance and new software economics models, search-based software engineering, benefiting day-to-day services sectors and derived through experiences, with appreciation to scale, pragmatism, transparency, compliance and/or dependability.
Case Study on Key Influencing Factors of Modern Service Industry Development.- Blockchain driven Three Domain Secure 2.x in Digital Payment Services Architecture.- Educational application of Big Data Research: a comparison of China and US.- DLchain: Blockchain with Deep Learning as Proof-of-Useful-Work.- Blockchain Federation Enabled Trustable Internet of Things.- Decision support for patient discharge in hospitals - analyzing the relationship between length of stay and readmission risk, cost, and profit.- AIServiceX: A Knowledge Graph-based Intelligent Question-Answering System for Personal Services.- Review for Influence of 5G on Industry Internet.- A Fuzzy AHP and TOPSIS Approach for Web Service Selection.- Empirical Study of Web API Quality Formulation.
